SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a bit of a homemaker, so when it comes to my living space, I'm all about creating an atmosphere that's warm inviting. When I first saw this chandelier, I knew instantly that it was what my dining room needed. From the moment we installed it, the entire vibe of the room changed – for the better! The way each piece of glass catches and reflects light is simply mesmerizing; it creates this beautiful pattern on our walls that feels almost magical. It's not just about anymore - now every dinner under its soft glow feels like a special occasion. What's more, even when unlit during daytime hours, its elegant design stands out as an art piece in itself, adding character and sophistication to our space. And let me tell you about quality; one look at this beauty tells you how well-crafted it is - no corners cut whatsoever! In terms of installation too, everything went smoothly with clear instructions provided making us feel like pros! All in all, couldn't have asked for more from a lighting fixture!
amazed
🌟🌟🌟
I'm love with how elegant it looks
The installation was a breeze and the quality just amazing! Ready to invest in your comfort?
so beautiful 😍 gives off such a warm inviting glow... totally changes the vibe of my living room
Guests can't stop taking photos xD
Chic and classy! Totally worth investing in.
like nothing else 👏👏
Seriously impressed by how much difference one piece can make to an entire room. Love its elegance!
What an incredible addition to our home decor.
This baby shines bright like a diamond!!
breathtakingly beautiful 💯💕
LUX
who knew a chandelier could make such a difference? it's made our living room feel so cozy
Living like a queen now
God that's ✨✨
Who knew a chandelier could transform a room so dramatically? This elegant piece has added such an exquisite touch to our dining area. The light it emits is just perfect – not too bright, not too dim.
you can tell by looking at it that it was designed with care and precision
From its stunning design to the mesmerizing way it reflects light around the room, everything about this chandelier screams elegance.
Every dinner feels like a special occasion now!
complements any decor style perfectly and instantly makes any space look high-end without trying too hard
Beauty
This is some serious art
aesthetics
Perfect for family dinners or entertaining guests.
It’s about setting the mood and making a statement – which this piece does flawlessly!
shooked
pure class!
The way chandelier lights up my dining area is simply magical. Adds so much charm and sophistication!
I'm amazed at how much difference one elegant piece can make. This chandelier has completely elevated our home decor.
charmed by this
If you're looking for something that'll add character to your living space, look no further than this stunner right here.
sophisticated