SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got this LED pendant for our new house and it's just beautiful. The light it gives off is perfect – not too harsh, not too dim.
Happy with the purchase. 🙌
The modern of this chandelier really ties together the look of my home office. Plus, it's energy efficient which is a big plus!
This pendant has completely transformed our entryway into an elegant space that looks straight out of a magazine spread.
I hit the jackpot with this one! 😍
love how it makes any room in my crib pop!
Adds so much character to my pad and doesn't break the bank either.
Feels like a five-star restaurant thanks to this stylish piece of lighting artistry.
y'all need to get on board with these pendants - they're lit (literally!) 💡💯
super easy to install
Seriously impressive quality at such an affordable price point. My guests haven’t stopped complimenting me on it since I installed it!
just the right blend of modern and classic
This chandelier has been such an amazing addition to our home. The LED lights are bright and energy efficient – can't recommend it enough!
Definitely adds a cool vibe to the space.
dope
love how much natural-looking light it gives off
Seriously stylish without being too out there.
you won't regret it
👌👍...
Loved it so much that I got another for my living room too...best decision ever!...
provides just the right amount of light
A real win-win!
I love how this piece adds instant sophistication to any room. The design is clean and minimalistic, yet makes such a bold statement.
cozy
This chandelier ticks all those boxes for me
everyone loves its unique design and warm lighting effect!
happy customer here
I was initially drawn by the contemporary design but have been equally impressed by its performance. Great brightness level!
transformed our kitchen into a chic space we actually enjoy spending time in now!
Highly recommend