SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This furniture set was super easy to put together and has held up surprisingly well under all the crazy weather conditions we have in the Midwest. We’ve changed around the configuration multiple times and it always looks amazing and isn’t difficult to do. The cushions did slip, but we added Velcro and they now stay in place perfectly. The Velcro was able to adhere to the wicker with no problems, and we can remove the cushions and put them back with no issues. The cushions aren’t really thick, but they are still comfortable and we have no complaints. These are great, especially for the price!
Great value for the money! It looks sleek and fits perfectly on my deck. I love that you can choose different configurations for this item. I don’t like that the pieces aren’t connected together, so they do slide around a bit, but I plan to solve this problem with Velcro. It took a few hours for one person to put it together. This sectional is lower to the ground, which my husband and I prefer, but check your measurements so there aren’t any surprises. The cushions are comfortable but a little wrinkly from shipment. I’d recommend using wrinkle spray. We purchased the white cushions and they are more cream colored but still look great. Overall, this was a great purchase! I love it!
Literally so cute and amazing. Was a little annoying to put together but it’s overall great. I added Velcro so the seats and cushions don’t move but for the price and free shipping you will not find a better deal. The cushions are comfortable and not thin I am very happy with my purchase.
Easy to put together, comfortable, and looks great!! I am NOT disappointed I chose this set! Very sturdy, and the best part is that is slides together easy to cover with the waterproof cover that comes with it!! Highly recommended, in fact, I had a family gathering, and two of my family members asked for the link and purchased it too!!
The set is pretty sturdy. My 17-year-old son was able to put it together with minimal help from his dad. It did take him a couple of hours to put it together - from taking it out of the boxes and through completion of the set up. The colors are beautiful. The cushions aren’t the softest, but I wasn’t expecting them to be either.
Other than it being a pain to assemble it came out looking good.
Overall, nice product and happy with the purchase. Looks nice on the deck and is comfortable.
This has become the favorite of the backyard. We have a small area in the back outside the backdoor. The side of the house is larger but we wanted to have something to see when we looked out the back and something we could just walk out and enjoy. This is so super nice! I did change out the navy striped pillows that came with it since they would not have matched what I was doing with my color theme. Something we did do is add LOTS of twist ties to the underside. This came with clips to clip together each section, which was OK. But we put the couch on its side and took a bunch of twist ties and made sure all the sections would be secured to each other. And we put some of that non-slip pad gripper stuff under the seat cushions to help keep the cushions from slipping out from under us. But this wonderful, it's been caught in the rain and the cushions pretty much repeal the raindrops. We just love everything about it!!
Super cute couch and easy to put together! Its versatility is great as well. Coffee table is cute and functional - it does have a glass top. I ordered the matching storage ottmans and a fire pit though and they compliment the set nicely. Love that it comes with everything- pillows and covers. I also added non-slip grip fabric underneath to help keep the cushions in place.
We purchased this set for a newly built sun room. Seems sturdy and can last for a long time to come.
Took a while to assemble but the couch itself is a good value for the price. The frame seems sturdy and it's comfortable.
Very sturdy pieces. Pretty easy to assemble. Love the fact it can be changed into several arrangements. Cushions are approximately 4" thick, Cushion covers are easy to clean .Decent price.
Impressive
Easy to assemble, i did it by myself. It did take 2 hrs or so. Love the variation of styles, lovs fhe look and feel. The cushions are comfortable and love that it came with everything.. pillows, table, and cover!
Nice set of outdoor furniture for a reasonable price. Lots of seating arrangement options.
Obsessed with my outdoor living space because of this couch, it’s easy to put together aside from the two corner pieces which are just a little cumbersome. It’s beautiful and comfortable! Absolutely the best prime day purchase I made.
Great perfect size patio set for our small backyard space. Though a pain to put together.
This thing looks great! There is definitely some assembly required, but not too hard to get put together. Very excited to try it out!!
I absolutely love it. It was pretty easy to put together. I do recommend using a socket wrench.
It was easy to put together and looks good in our beach house. It was also very reasonably priced.
we love this set. it was perfect for our patio. easy to set up.
Easy to assemble & seems to be decent quality.
recommend
Easy to assemble, lots of screws though so it does take some time. Cushions do slide but we put the anti skid material that goings in cabinets for glasses and dishes and have no issues with sliding now. Great quality, beautiful, and very comfortable.
This added such class to our patio, it’s well built and the cover adds extra protection. Definitely worth the price
Great price. Easy to assemble once started. Comfy and beautiful. Added my own touch. Love it!
Superb
A great furniture buy! We looked EVERYWHERE for patio furniture. We were willing to spend quite a bit more for a quality set, but had trouble finding something we liked. Read the reviews and decided to take a chance on this set. We are very happy we did! The set is perfect for our family, was easy to put together and looks really good! - The set arrives in two large, heavy boxes. Ours were well packed with no damage. - Putting it together is really easy: - Take everything out of the boxes and organize the pieces by design. There are only a few different types of pieces, so it's easy to understand what to do when you're organized. It's kind of overwhelming if you're hunting piece by piece as you build. Toss out all of the trash right away for a clean work space. It filled up our recycle bin twice. The unwrapping process took a good 30 minutes. - The instructions are easy to follow, and there are only two types of screws. We opened all of the screws and put them in two different bowls to make it easy to find what we needed quickly. - Start with the table so you get a feel for how to assemble the pieces; it's the easiest. Then do the 4 regular chairs. Finish with the two arm chairs. - We didn't like the tools provided, so used a larger wrench and a hex key. It made the process a bit faster. - Be prepared to spend 3-4 hours putting the set together. Each piece is easy to assemble, just a lot of twisting of screws. It's more monotonous than anything. I put on a show while the kids were in bed and the husband and I assembled throughout an entire evening. - When you assemble each item, put each piece into place without screwing very tightly. It's much easier to get a nice fit if you tighten all screws once all pieces are in place. - We decided not to add velcro to the pillows, but the upper pillows occasionally fall down when the kids jump on the sectional. - It's rained lightly a few times since we purchased the set, and the cushions look perfect the next day. We'll probably bring them inside if there is a heavy storm, but the cushions appear to hold up well to moisture. - The table is really low. We've used it for wine/cheese evenings on the patio, but it failed to work for eating a meal. Enjoy!!
Efficient
Impressed by the quality considering its affordable price point. Highly recommend!
This outdoor patio furniture is perfect for us. We wanted an inviting and comfortable sitting area and this couch fit exactly what we wanted. We love the colors too! It was simple enough to put together, just time consuming. But the end result was this amazing patio couch!
This conversation set has transformed our outdoor living area beautifully.
Adequate
Great price great furniture. The setup was straightforward, and it fits perfectly in my outdoor space. The cushions are comfortable and the two included pillows are a nice touch. The wicker design is stylish and seems durable enough for long-term outdoor use. The coffee table is great for gatherings, and the included cover is super handy for keeping everything clean. I've received a lot of compliments on it. Great value for a complete outdoor set!
Despite being tedious to assemble—the end result is totally worth it!
ok
👍 I'm so thrilled with this outdoor furniture set. The setup was a breeze, and it's proved to be surprisingly resilient against the unpredictable weather we have here in the Midwest! The ability to switch up the configuration is a huge plus—it always looks amazing no matter how you arrange it. Initially, I had some issues with the cushions slipping but after adding Velcro, they stay perfectly in place. They're not super thick, but still comfortable enough for lounging on those lazy summer days. For what you pay, these are top-notch!
Perfect outdoor furniture set, extremely easy to assemble and rearrange!
💕 What an incredible value for money! This sleek modular furniture set fits like a dream on my deck and offers such versatility with different configurations possible. Sure, there were minor hiccups like pieces sliding around since they aren't connected together—nothing that couldn't be solved by applying some Velcro though! Assembly did take time but hey—that's just part of the fun right? Despite being lower to ground than expected (check your measurements folks), my husband and I love it as is! And yes—the white cushions are more cream-colored—but they still look fantastic.
Satisfactory
The modular setup offers so many configurations—great value for money!
recommend
😊 Super cute and absolutely fabulous—I am totally smitten by this outdoor conversation set! Assembling wasn’t exactly a walk in the park—but nothing too tedious either—and once put together—it’s all worth it! Added Velcro strips keep seats and cushions from moving about which is handy considering its affordable price tag & free shipping deal—a steal if you ask me!
ok
Loving the versatility of this set. Comfortable cushions and stylish design.
🌟 Easy assembly? Check. Comfortable seating? Check. Great aesthetics? Double check!! Choosing this modular outdoor set has been one of my best decisions yet—super sturdy & easy to cover thanks to its slide-together design—I even got two family members hooked onto buying their own sets after seeing mine at our get-together!
wow
Cushions are comfy and stay in place thanks to added Velcro.
👏 This outdoor conversation set is pretty sturdy—my teenager son managed to assemble it with just a little help from his dad. It did take him a few hours but the end result was worth it—the colors are beautiful and while cushions aren’t the softest, they’re still decently comfy. A great addition to our deck!
A sturdy, comfortable addition to our deck. Assembly was a breeze.