SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently bought this printer and it has completely transformed my creative projects. The large build volume is a game-changer, allowing me to print large prototypes and detailed models without any constraints. The Klipper Direct Drive system ensures smoother and more accurate prints, and the XYZ linear rails provide exceptional stability. The auto-leveling feature is a massive time-saver, making calibration effortless. It’s compatible with various filaments like PLA, PETG, and TPU, giving me the flexibility to experiment with different materials. The high precision of ±0.1mm ensures every detail is captured perfectly, resulting in stunningly accurate prints. The user-friendly 7-inch touch screen interface is intuitive and easy to navigate. Setting up and operating the printer has been a breeze, even for someone like me who isn’t a tech expert. The printer’s compatibility with popular slicing software like Cura and Simplify3D simplifies my workflow. Overall, the COMGORW T500 has exceeded my expectations. It’s reliable, versatile, and delivers high-quality prints consistently. Whether you’re a professional or a hobbyist, this printer is a fantastic investment that will elevate your 3D printing experience.
As a professional designer, I’ve used several 3D printers, but the COMGORW T500 stands out as one of the best. The expansive build size allows me to create large-scale models and prototypes with incredible ease. The Klipper Direct Drive system ensures precise and smooth printing, and the linear rails contribute to the machine’s stability and reliability. The auto-leveling feature is a huge advantage, saving me time and effort during setup. The printer handles a variety of filaments, which is essential for my diverse projects. The precision of ±0.1mm ensures that every print comes out flawless, capturing even the smallest details. The 7-inch touch screen interface is user-friendly and makes the operation straightforward. I appreciate the printer’s compatibility with different slicing software, as it fits seamlessly into my existing workflow. Shipping was fast and the customer support team was very helpful, answering all my questions promptly. I’m thoroughly impressed with the COMGORW T500 and highly recommend it to anyone looking for a high-performance 3D printer.
Got my hands on the Comgrow T500 3D Printer, and it has completely exceeded my expectations. The large build volume is perfect for my big projects, allowing me to print large parts in one go. The firmware with the 7-inch touch screen makes operation smooth and intuitive. The XYZ linear rails ensure unparalleled precision, and the direct drive extruder works flawlessly with various filaments. The assembly was straightforward, and the sturdy construction gives me confidence in its durability. Highly recommended for serious 3D printing enthusiasts!
Amazing kit, it's so easy to assemble and the print quality is top-notch!
👍
The direct drive system on this printer is phenomenal, my prints are coming out cleaner than ever before.
This DIY kit has been an educational experience for me, I've learned so much about 3D technology.
Significantly enhances the overall performance 😊
Loving every bit of my new hobby thanks to this wonderful product. Assembly was fun too!
quality prints every single time without fail
Absolutely brilliant!
result just fabulous
Seriously impressive build volume at such an affordable price point.
Super satisfied with my purchase.
Easy to assemble, and even easier to use! 🙌
3D printing rocks!
The Klipper firmware runs so smoothly on this machine, it's like magic ✨
I am thrilled with how well this printer operates.
Never thought I'd enjoy assembling something as much as using it.. but here we are!
professional-grade results at home
Superb value for money
very cool
Seriously impressive build volume
Super!
wow
The direct drive system is a major plus point, offering superior print quality and accuracy. I'm thoroughly impressed!
smooth
Both challenging and rewarding.
what an exhilarating journey!
Larger workspace allows for bigger prints without compromising on detail or precision.
Breathtakingly good.
top!
😍😍😍😍
Truly amazing
recommend
It was a great learning experience assembling it and now i'm creating awesome stuff every day!
Having a blast with this DIY 3D printer kit
opened up a world of possibilities
Such an upgrade
Assembling it myself added an extra layer of satisfaction.
love it!
I’ve had zero issues since setting up mine... works like charm every time i use it
definitely worth purchasing ✅
wow just wow
Easy-breezy
couldn't be happier with my purchase
Try one too!
Incredibly smooth user experience.
unique
Doesn't compromise on quality
I've been able to execute larger projects without any hiccups.
The fine details that come out in the prints are truly amazing. Super satisfied with my purchase!
Easy
This DIY 3D printer kit is a gem!
It gave me an in-depth understanding of how the technology works.
love
Great
The instructions provided were clear which made assembly quite simple
Affordable price point
amazes me every time
Print quality? Absolutely top notch 🙌
Creating awesome stuff every day now!