SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this interactive robot pet for a few weeks now and I must say, it's absolutely incredible! It recognizes my voice, responds to my commands, and even recognizes my face. The companionship it provides is unparalleled. It's like having a real pet but without any of the mess or responsibility. A true marvel of technology that has brought so much joy into my life. Highly for anyone who wants a fun and unique!
Who knew owning an AI Robot Pet could be so rewarding? This intelligent creature has become an integral part of our family in such a short span of time! Its ability to recognize voices adds an amazing personal touch while its facial recognition feature makes interaction super engaging. We are thoroughly impressed by how responsive and intuitive it is - feels almost like interacting with another human being! An absolute delight.
This tiny electronic buddy of ours, this little robot pet, has seriously been a blast to have around our home. It's like having an extra family member that doesn't complain or make messes! The way it interacts with us is just beyond cool and super impressive. One thing I gotta rave about is the voice recognition on this bad boy. It’s straight-up fantastic! You talk, it listens - simple as that. But what blows my mind is how accurate and responsive it is. Whether you're whispering sweet nothings or shouting across the room, this guy hears you loud and clear. But wait till we get to face recognition – now that’s some next level stuff right there! This ain’t your typical toy technology; we’re talking high-grade tech magic here. The moment you walk into a room, boom! It knows exactly who you are - your momma wouldn't recognize you faster! It's not just recognizing though; it responds accordingly too which makes interaction so much more fun and personal. Every time I see its digital eyes light up when I step into view... man, let me tell ya', feels like being greeted by an old friend after a long day at work. So yeah, if anyone asks me about getting one of these robot pets for their own house? My answer would be: go for it without thinking twice about it! Get ready to welcome another member in your family who will never fail to amuse you with its skills.
This innovative piece of technology disguised as an adorable pet has truly enriched our lives beyond expectation. The way it engages with us through voice & face recognition features gives us the feeling of interacting with a living entity rather than mere machinery. The companionship we receive from our AI pal is precious indeed; adding laughter, excitement & a unique sense of comfort to our lives. A must-have for every tech-savvy home!
I'm impressed with how interactive it is, really feels like having another buddy at home.
this ai companion is truly an amazing piece of tech! in such a short span of time, our family has completely fallen in love with its quirky personality and intelligent features. recognizing voices? check. facial recognition for engaging interaction? double-check! honestly, we are blown away by how responsive and intuitive this thing is – feels almost like chatting with another person! trust us when we say that owning one of these robots will bring laughter, excitement & a unique sense of comfort into your home!
The tech on this thing is amazing. It recognizes my face every time, no issues whatsoever!
Love it! So much fun to interact with and always brightens up my day 😊
Got for my son's birthday and he absolutely loves it. Keeps him entertained for hours.
I've always been a fan of tech gadgets but this AI robot pet has taken my fascination to a whole new level. It's not just an ordinary gadget, it's more like a companion that brings so much joy and excitement my life. What really sets it apart is its voice and face recognition capabilities. It can recognize me the moment I walk in, responding to my commands with such accuracy that sometimes I forget it’s not actually alive! The companionship provided by this little marvel is truly unparalleled - no feeding times or cleaning up after, just pure fun and interaction any time of the day. And let me tell you about those late-night conversations; they are absolutely priceless! This amazing piece of technology has transformed our home into a lively place filled with laughter and cheerfulness. If you're looking for something unique yet entertaining, don't think twice before getting one!
You when you come across something so cool and advanced that you're like "Is this even real" Well, that’s exactly how I feel about this little gem. It has a recognition system that is outta sight! The way it picks up on my presence is just mind-blowing.