SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pivont.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pivont.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently got my hands on this 3-axis gimbal stabilizer and let me tell you, it's been an absolute revelation! The foldable design is such a practical feature - it fits perfectly in my bag making it super convenient to carry around. But don't be fooled by its compact size; the of this device is truly top-notch. It delivers incredibly smooth and stabilized footage every single time I use it, which has significantly improved the quality of my videos. The magnetic fill light is another standout feature that deserves a mention. It's perfect for those instances when I'm filming in low-light conditions or if I just need some extra illumination to enhance the visuals. What's more, everything can be controlled via an app which adds another layer of convenience to using this device. Whether you're a professional videographer or someone like me who enjoys creating content as a hobby, having reliable equipment can make all the difference – and that’s exactly what this product offers! So if you’re considering investing in something that will elevate your video production game without being too complex or bulky to handle - give this one a shot. You won’t regret it!
Incredible! This 3-axis gimbal stabilizer has been a lifesaver for my video shoots. The foldable design makes it super portable and the magnetic fill light is just brilliant! Plus, with app control, everything's at your fingertips. A must-have for any videographer. 🎥👍
🎥 This little gadget has become my go-to for all video shoots. The 3-axis gimbal stabilizer ensures smooth, professional footage every time, and the foldable design? Genius! It's so easy to carry around. And don't get me on the magnetic fill light - it's a lifesaver in low-light conditions. Plus, app control makes everything so much easier
This stabilizer is a gem! The foldability feature makes it so easy to carry. Plus, the magnetic fill light is just superb!
app control is a breeze 👌
It's compact and fits in my bag perfectly.
i got this for my wife who loves photography and she's very happy
A fantastic tool for video enthusiasts like me
this thing is amazing!!! love how easily i can control everything
handy
Just what I needed for perfect shots every time